Warranty Policy

Warranty Policy

Effective Date: 17/10/2024

At South Coast Computer Services, we stand behind the quality of our products and services. We offer a warranty on our products and repairs to ensure customer satisfaction and confidence in our services. Below are the details of our warranty policy.

Warranty Coverage

1. 6-Month Warranty

  • Coverage Period: This warranty is valid for a period of 6 months from the date of purchase.

  • Scope: Covers defects in materials and workmanship under normal use.

  • Exclusions: This warranty does not cover damages resulting from:

    • Misuse or improper handling

    • Unauthorized repairs or modifications

    • Accidental damage (e.g., drops, spills)

    • Normal wear and tear

2. 12-Month Warranty

  • Coverage Period: This warranty is valid for a period of 12 months from the date of purchase.

  • Scope: Covers defects in materials and workmanship under normal use.

  • Exclusions: This warranty does not cover damages resulting from:

    • Misuse or improper handling

    • Unauthorized repairs or modifications

    • Accidental damage (e.g., drops, spills)

    • Normal wear and tear

Warranty Claim Process

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@southcoastcomputers.co.uk

  2. Provide Proof of Purchase: Include a copy of your original purchase receipt or invoice.

  3. Description of the Issue: Clearly describe the issue you are experiencing with the product.

  4. Return Instructions: If your claim is approved, we will provide instructions on how to return the product for inspection.

Remedies

If a product is found to be defective and covered under the warranty, we will, at our discretion, either:

  • Repair the product at no charge

  • Replace the product with a new or refurbished item

  • Issue a refund for the purchase price

Limitations

  • This warranty is only valid for the original purchaser and is non-transferable.

  • The warranty applies only to products purchased directly from South Coast Computer Services or authorized resellers.

  • We reserve the right to refuse warranty claims if the terms of this policy are not met.

Changes to Warranty Policy

We may update this warranty policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this warranty policy, please contact us at:

  • Email: admin@southcoastcomputers.co.uk